Believe Fitness is committed to provide the most up-to-date information to our members as we receive it. Please review the following info:
Why are the gyms closed?
In accordance with the latest government announcement made on Jan. 11th, Believe Fitness clubs in KL and Selangor will be closed from 13 January to 26 January. Our Seremban Gateway club will remain open. This is obviously subject to any further Government rulings and we will keep you closely updated along the way.
What happens to my billing during the MCO period?
Rest assured we will continue to support you when it comes to your membership. All memberships will be automatically suspended for FREE. This will be automatically applied to your membership and you will not need to contact us to request accordingly.
Can I freeze my membership for a longer period?
Yes, you can. However, longer freezing will be subject to normal rules and conditions and will need to be done once the club are back to operation with staff.
Can I redeem my pre-paid PT sessions during MCO?
Yes, you are welcome to use them by scheduling through your Personal Trainer. They can schedule you for sessions via Zoom!
What happens if the MCO is extended again?
Our team is working now to gather information from the government that will help to answer your questions. As you know, there are often changes and updates to the initial policies from the government. As things become more clear we will create a plan that best serves our members.
We will be communicating up-to-date information with our members via Facebook and email as soon as we receive it. Know that your health is our highest priority and we will do all we can to maintain and improve your health in the coming days.
We will continue to monitor the situation and liaise with the government. We will be quick to inform regarding February as soon as any relevant updates are shared with us from the government.
I have additional questions, who can I contact?
Our team is happy to serve you further during this time!
Please e-mail us at firstname.lastname@example.org and we will get back to you as soon as we can.